Responsibilities

• Provide extended and intensive case management to refugees in their first 5 years in the country through the Preferred Communities and PRIME programs
• Assist program participants in creating goals and moving toward goal completion
• Provide community orientation, advice, and assistance in addressing basic needs
• Assist refugee participants in accessing appropriate services such as public assistance, education, health care, and employment services as appropriate
• Encourage participants to work towards self-sufficiency
• Manage and complete case files with all necessary documentation and case notes that describe all essential areas and demonstrate progress towards self-sufficiency 
• Maintain regular contact with assigned cases, including required home visits
• Identify and address barriers to successful resettlement as necessary
• Intake and enroll new program participants
• Coordinate PRIME workshops
• Maintain PRIME workshop documentation and files
• Secure health insurance for resettlement program participants
• Complete quarterly certification trainings to maintain navigator access
• Participate in program monitoring and audits as necessary
• Complete necessary monthly, quarterly, and annual reporting requirements as assigned
• Assist refugee participants in navigating health insurance through selection of plans and explanation of various benefits 
• Maintain close communication with R&P/MG, Employment, English, and Outreach Teams in order to coordinate effective services
• Operate as a cultural broker between volunteers, church groups, service providers and refugees
• Participate in Resettlement Team and all-staff meetings
• As instructed, participate in PC / PRIME conference calls and required meetings including local and national conferences

Knowledge, Skills, and Abilities

• Bachelor’s degree preferred
• Excellent written and oral communication skills in English
• Strong organizational, time management, and multi-tasking skills
• Professionally responsive, dependable, and maintains excellent follow-through
• Ability to take initiative and problem-solve 
• Demonstrated ability to work sensitively and effectively in cross-cultural settings
• Knowledge of relevant languages preferred but not required

Requirements

• Desire to serve refugees in support of the overall mission of World Relief
• Excellent organizational skills and ability to handle multiple projects at one time
• Fluent in Microsoft Office applications, especially Word and Excel, and the ability to learn new programs (previous experience with databases desired)
• Previous cross-cultural experience highly-desired
• Flexibility and desire to learn and serve others
• Self-motivated worker with the ability to work independently and within necessary deadlines
• Dependable and consistent in attendance and performance
• Ability to work well as part of a team and with diverse groups of people

Position information

• Location: Kent, WA
• Full-time: 40 hours/week, permanent
• Compensation: $18.75/hr, $19.75/hr after 90 days
• Reports to Health and Wellnes Manager
• Send questions to Katie Stoppler

To apply, review what we do, then visit World Relief's career portal.