Responsibilities
- Provide extended and intensive case management to refugees in their first 5 years in the country through the Preferred Communities and PRIME programs
- Assist program participants in creating goals and moving toward goal completion
- Provide community orientation, advice, and assistance in addressing basic needs
- Assist refugee participants in accessing appropriate services such as public assistance, education, health care, and employment services as appropriate
- Encourage participants to work towards self-sufficiency
- Manage and complete case files with all necessary documentation and case notes that describe all essential areas and demonstrate progress towards self-sufficiency
- Maintain regular contact with assigned cases, including required home visits
- Identify and address barriers to successful resettlement as necessary
- Intake and enroll new program participants
- Coordinate PRIME workshops
- Maintain PRIME workshop documentation and files
- Secure health insurance for resettlement program participants
- Complete quarterly certification trainings to maintain navigator access
- Participate in program monitoring and audits as necessary
- Complete necessary monthly, quarterly, and annual reporting requirements as assigned
- Assist refugee participants in navigating health insurance through selection of plans and explanation of various benefits
- Maintain close communication with R&P/MG, Employment, English, and Outreach Teams in order to coordinate effective services
- Operate as a cultural broker between volunteers, church groups, service providers and refugees
- Participate in Resettlement Team and all-staff meetings
- As instructed, participate in PC / PRIME conference calls and required meetings including local and national conferences
Knowledge, Skills, and Abilities
- Bachelor’s degree preferred
- Excellent written and oral communication skills in English
- Strong organizational, time management, and multi-tasking skills
- Professionally responsive, dependable, and maintains excellent follow-through
- Ability to take initiative and problem-solve
- Demonstrated ability to work sensitively and effectively in cross-cultural settings
- Knowledge of relevant languages preferred but not required
Requirements
- Desire to serve refugees in support of the overall mission of World Relief
- Excellent organizational skills and ability to handle multiple projects at one time
- Fluent in Microsoft Office applications, especially Word and Excel, and the ability to learn new programs (previous experience with databases desired)
- Previous cross-cultural experience highly-desired
- Flexibility and desire to learn and serve others
- Self-motivated worker with the ability to work independently and within necessary deadlines
- Dependable and consistent in attendance and performance
- Ability to work well as part of a team and with diverse groups of people
Position information
- Location: Kent, WA
- Full-time: 40 hours/week, permanent
- Compensation: $18.75/hr, $19.75/hr after 90 days
- Reports to Health and Wellnes Manager
- Send questions to Katie Stoppler
To apply, review what we do, then visit World Relief's career portal.