• Provide extended and intensive case management to refugees in their first 5 years in the country through the Preferred Communities and PRIME programs
  • Assist program participants in creating goals and moving toward goal completion
  • Provide community orientation, advice, and assistance in addressing basic needs
  • Assist refugee participants in accessing appropriate services such as public assistance, education, health care, and employment services as appropriate
  • Encourage participants to work towards self-sufficiency
  • Manage and complete case files with all necessary documentation and case notes that describe all essential areas and demonstrate progress towards self-sufficiency 
  • Maintain regular contact with assigned cases, including required home visits
  • Identify and address barriers to successful resettlement as necessary
  • Intake and enroll new program participants
  • Coordinate PRIME workshops
  • Maintain PRIME workshop documentation and files
  • Secure health insurance for resettlement program participants
  • Complete quarterly certification trainings to maintain navigator access
  • Participate in program monitoring and audits as necessary
  • Complete necessary monthly, quarterly, and annual reporting requirements as assigned
  • Assist refugee participants in navigating health insurance through selection of plans and explanation of various benefits 
  • Maintain close communication with R&P/MG, Employment, English, and Outreach Teams in order to coordinate effective services
  • Operate as a cultural broker between volunteers, church groups, service providers and refugees
  • Participate in Resettlement Team and all-staff meetings
  • As instructed, participate in PC / PRIME conference calls and required meetings including local and national conferences

Knowledge, Skills, and Abilities

  • Bachelor’s degree preferred
  • Excellent written and oral communication skills in English
  • Strong organizational, time management, and multi-tasking skills
  • Professionally responsive, dependable, and maintains excellent follow-through
  • Ability to take initiative and problem-solve 
  • Demonstrated ability to work sensitively and effectively in cross-cultural settings
  • Knowledge of relevant languages preferred but not required


  • Desire to serve refugees in support of the overall mission of World Relief
  • Excellent organizational skills and ability to handle multiple projects at one time
  • Fluent in Microsoft Office applications, especially Word and Excel, and the ability to learn new programs (previous experience with databases desired)
  • Previous cross-cultural experience highly-desired
  • Flexibility and desire to learn and serve others
  • Self-motivated worker with the ability to work independently and within necessary deadlines
  • Dependable and consistent in attendance and performance
  • Ability to work well as part of a team and with diverse groups of people

Position information

  • Location: Kent, WA
  • Full-time: 40 hours/week, permanent
  • Compensation: $18.75/hr, $19.75/hr after 90 days
  • Reports to Health and Wellnes Manager
  • Send questions to Katie Stoppler

To apply, review what we do, then visit World Relief's career portal.