• Function in primary reception role for program participants, volunteers and other visitors to the office

  • Ensure front desk is staffed during assigned weekly hours

  • Assist in coordinating and training staff and volunteers assigned to the front desk

  • Maintain a clean, welcoming and informative environment in the office reception area

  • Responsible for the office procedures at the beginning & the end of the day

  • Assist visitors by fielding general questions, providing basic assistance and redirecting them to appropriate staff when needed

  • Screen incoming calls and messages, reply to messages as requested

  • Manage the phone system, including updates for the general message

  • Distribute paperwork, checks or information to participants as requested by direct-service staff

  • Maintain up-to-date knowledge of staff schedules, contact information and appointments

  • Assist with administrative tasks as time allows


  • A desire to serve refugees and immigrants in support of the mission of World Relief

  • Excellent organizational and problem solving skills

  • Capability to multi-task and balance multiple responsibilities

  • Good oral and written communication in English

  • Knowledge of a second language a plus

  • Good computer knowledge, including MS Word and Excel, and the ability to learn new programs

  • Self-motivated worker with the ability to work independently, demonstrate initiative and complete required tasks on time

  • Demonstrated ability to work effectively with diverse groups of people

  • Flexibility and the ability to learn quickly in a fast paced work environment

  • Ability to communicate the work and mission of World Relief to visitors

  • Ability to provide excellent customer service required; previous customer service experience a plus


Location:  Kent, WA
Part-time (20 hours/week), permanent
Reports to Office Support Manager
Must work Mondays plus 2 or 3 days between Tues., Thurs & Friday


To apply, please visit http://worldrelief.org/careers